Privacy Policy

☀️ Sun Waves Solar – Comprehensive Privacy Policy

 

Effective Date: [November 5, 2024]

Sun Waves Solar (“we,” “us,” or “the Company”) is committed to protecting the privacy and security of the information belonging to our customers, partners, and users of our services. This Privacy Policy details the types of data we collect, how it is processed, protected, and your rights concerning your personal information, particularly relating to solar energy system installation and performance.

 

1. Scope and Application

 

This policy applies to all data collected by Sun Waves Solar through consultations, site assessments, contract agreements, system installation, energy monitoring services, website usage, and communication channels.

 

2. Information Collection and Categories

 

We collect and process various categories of information necessary for the design, installation, and financing of solar energy systems:

Category of Data	Examples of Data Collected	Purpose of Collection
Personal Identification & Contact Data (PII)	Name, service address, billing address, phone number, email address, and identity verification documents (e.g., driver’s license).	Customer onboarding, contract management, communication, and legal compliance.
Property & Site Data	Roof dimensions, structural details, electrical service panel information, utility bills, permits, land records, and GPS coordinates of the installation site.	Solar system design, engineering, load calculation, and permitting applications.
Financial & Credit Data	Credit scores (for financing applications), income verification, banking details for payment processing, and eligibility for state/federal incentives.	Financing approval, billing, and securing government incentives on the customer’s behalf.
Energy & Performance Data	Real-time solar energy production data, historical energy consumption records, system performance metrics, and grid interaction data.	System monitoring, warranty support, performance guarantees, and utility reporting.
Technical & Usage Data	IP addresses, device identifiers, browser type, and data logs from our energy monitoring platform or website.	Platform security, troubleshooting, and service optimization.

 

3. Legal Basis for Processing

 

We process your data based on the following legal grounds:

• Contractual Necessity: Processing is essential for fulfilling our contractual obligations (e.g., designing, installing, and monitoring your solar system).

• Legitimate Interests: Processing is necessary for our legitimate business interests, such as ensuring system performance, diagnosing faults, customer relationship management, and security.

• Consent: We rely on consent for specific processing activities, such as non-essential marketing communication or sharing performance data with research partners (where anonymization is not possible).

• Legal Obligation: Processing is necessary to comply with legal requirements, including local permitting regulations, safety standards, and tax reporting related to incentives.

 

4. Data Sharing and Disclosure

 

We share your data only when necessary to fulfill the solar project requirements:

• Permitting & Utilities: With local governmental authorities (for permits and inspections) and your local Utility Company (for grid connection, net metering, and system commissioning).

• Financing & Incentives: With banks, financial institutions, and government agencies to secure loans, tax credits, or rebates on your behalf.

• Subcontractors & Partners: With licensed electricians, roofers, and installation crews who assist us with the physical installation, bound by confidentiality agreements.

• Monitoring Platforms: With third-party software providers that host the solar monitoring portal to track system performance.

• Warranty Providers: With solar panel, inverter, and battery manufacturers for warranty registration and claim processing.

 

5. Data Security and Confidentiality

 

• Confidentiality: We maintain strict confidentiality over your financial information, site data, and energy consumption patterns.

• Technical Security: We employ robust technical safeguards, including data encryption, access controls, and secure servers to protect your information, especially the sensitive energy performance data transmitted from your system.

• Compliance: Our data handling procedures are designed to meet relevant industry standards for financial and energy sector data protection.

 

6. Your Rights Regarding Your Data

 

You have the right to:

• Access: Request to see the personal data we hold about you.

• Rectification: Request correction of any inaccurate property or personal contact data.

• Portability: Receive your energy consumption and production data in a structured, commonly used format.

• Object to Marketing: Object to the processing of your data for direct marketing purposes.

 

7. 📢 Notification and Communication Consent

 

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.

If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@sunwavessolar.shop.